Frequently Asked Questions

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

We offer shipping to the contiguous United States and select locations in Canada through www.blueskyoutdoorliving.com. Shipping to the contiguous United States is free. Extra charges apply for shipping to Canada. Orders are typically processed and shipped out within a 24 hour period. This does not include weekends or holidays. If the product is in stock, you should receive your order in approximately 5 business days. (Note: the Mammoth Fire Pit (PFP3318 and PFP3318-C) are shipped LTL and are typically processed in 3 days.)
If you purchase a "pre-order" product, the date that it is expected to ship will be noted on the product page before you make your purchase. You will receive a shipping confirmation when it ships. For more details, click here.

WHY ARE THERE GAPS IN THE BOTTOM OF MY FIRE PIT?

Small gaps may be seen around the edges of the fire grate and the body after use. This is normal. The bottom grate may experience some warping due to the heat generated in the burn chamber and with weathering. It is spot welded in place to give it the flexibility to expand and contract.

CAN I BURN FIREWOOD IN THIS FIRE PIT?

The portable fire pit is designed for use with wood pellets or smaller pieces of wood. The patio fire pits can burn firewood.

WHERE CAN I PURCHASE WOOD PELLETS?

Wood pellets are offered at a variety of retailers: Tractor Supply, Menards, Walmart, Lowe’s, etc. Check with your local retailer to find out if they sell wood pellets. A 40 lb bag lasts roughly 6–8 hours.

HOW LONG WILL THE PELLETS BURN?

It will take about 10–15 minutes for the fire pit to get hot enough for flames to get a strong blaze. The initial load will burn about 25–35 minutes before you need to add pellets.

HOW SHOULD I CLEAN AND MAINTAIN MY FIRE PIT?

All high-efficiency fire pits should be inspected and cleaned regularly after each use. To clean stainless steel units, wipe in the direction of the grain using a microfiber cloth. Use dishsoap or a cleaner specifically formulated for use on stainless steel.

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