Frequently Asked Questions

WHY ARE THERE GAPS IN THE BOTTOM OF MY FIRE PIT?

Small gaps may be seen around the edges of the fire grate and the body after use. This is normal. The bottom grate may experience some warping due to the heat generated in the burn chamber and with weathering. It is spot welded in place to give it the flexibility to expand and contract.

CAN I BURN FIREWOOD IN THIS FIRE PIT?

The portable fire pit is designed for use with wood pellets or smaller pieces of wood. The patio fire pits can burn firewood.

WHERE CAN I PURCHASE WOOD PELLETS?

Wood pellets are offered at a variety of retailers: Tractor Supply, Menards, Walmart, Lowe’s, etc. Check with your local retailer to find out if they sell wood pellets. A 40 lb bag lasts roughly 6–8 hours.

HOW LONG WILL THE PELLETS BURN?

It will take about 10–15 minutes for the fire pit to get hot enough for flames to get a strong blaze. The initial load will burn about 25–35 minutes before you need to add pellets.

HOW SHOULD I CLEAN AND MAINTAIN MY FIRE PIT?

All high-efficiency fire pits should be inspected and cleaned regularly after each use. To clean stainless steel units, wipe in the direction of the grain using a microfiber cloth. Use dishsoap or a cleaner specifically formulated for use on stainless steel.

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

We offer shipping to the contiguous United States and select locations in Canada through www.blueskyoutdoorliving.com. Shipping to the contiguous United States is free. Extra charges apply for shipping to Canada. For in stock products, shipping takes approximately 5 business days. For more details, click here.

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