Frequently Asked Questions

See our Literature page for all our current manuals. Manuals are also available on the individual page for each product.

We have instruction videos for many of our products. See our Video Gallery page for our current videos or check out our YouTube channel.

Most of our products come with a limited warranty. Consult your owner's manual for the warranty period offered with your product. Note that our warranties cover only the failure of the product to operate as designed and exclude all painted finishes.

We offer replacement parts on a limited number of products. These include screws, bolts and nuts on fire pits and fire rings that require assembly. Consult your owner's manual or contact us at service@blueskyoutdoorliving.com or 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST).

When used correctly, our smokeless fire pits will produce significantly less smoke than a conventional fire pit. These fire pits have a double-wall construction. Outside air is pulled into the bottom ring of holes on the burn chamber and moves through the hollow wall up to the inside ring of holes. The heated air is released through the inner ring of holes into the top of the burn chamber, infusing the fire with an extra boost of oxygen which improves the burn. The improved burn vaporizes wood particles, creating little to no smoke or embers.

To assure that your fire pit produces as little smoke as possible, fill it no more than 2” (5 cm) deep with wood pellets. Make sure the wood pellets are spread evenly through the fire pit, including against the walls of the burn chamber. Add wood pellets slowly and in small quantities, as adding wood will cause the fire to burn cooler and may produce smoke. We recommend using a long-handled metal scoop.

Depending on environment and weather conditions, 2–4 people can sit comfortably around the portable fire pit.

Yes, all surfaces of this fire pit are hot when in operation. To avoid burns and injury, do NOT touch this fire pit until the fire is out and has completely cooled. Exercise the same precautions as you would with any open fire. Keep children and pets away from the fire pit while it is in use.

Our smokeless fire pits can be used on hard, level surfaces such as flat concrete pavers, concrete patio stones, or a gravel or sanded area. Do not use on asphalt, or directly on a wooden or composite wood deck. We recommend placing the fire pit on flat concrete pavers or concrete patio stones when used on a concrete patio, concrete driveway or brick work to avoid discoloration of a permanent structure. Make sure all plastic cloth, grass/weeds, and other flammable materials are removed to avoid contact with the fire pit.

Yes, it is possible that the smokeless fire pits, especially the larger patio fire pits, may leave burn marks on whatever surface it is placed on.

Our smokeless fire pits require minimal assembly. Simply place the burn chamber on the ash catch. No hardware or tools are required.

No, our fire pits are only for outdoor use. Do not use under a patio roof, low hanging branches, trellis, patio umbrellas, arbors, pergolas or overhangs of any kind including covered porches. Burning wood produces carbon monoxide, which has no odor and can cause death if burned in enclosed areas.

Keep your fire pit a minimum of 10' (3.1 m) away from buildings, structures, flammable items and vehicles such as cars, trucks, vans, boats or RVs.

Our fire pits are designed for use with wood pellets or firewood only. Do not burn charcoal briquettes, lump charcoal, manufactured logs, driftwood, trash, leaves, paper, cardboard, plywood or painted, stained or pressure-treated wood. Do not use dangerous flammable liquids such as gasoline, alcohol, diesel fuel or kerosene to light or relight fires. We recommend using a fire starter to get the initial burn going.

If you purchase food-grade pellets, it is safe to cook food over the flames. Please note that these fire pits generate high heat. You will need to let the fire burn down before you cook food on the fire pit.

Fill your fire pit 2” (5 cm) deep with wood pellets. This is approximately 1 gallon of pellets for the initial load for the portable size.

The portable fire pit is designed for use with wood pellets or smaller pieces of wood. The patio fire pits can burn firewood as well as pellets. Avoid using softwoods such as pine or cedar, because they are likely to throw sparks. The use of seasoned hardwood such as birch, maple, hickory or oak is recommended as these will burn longer and cleaner.

Once the fire begins to die down, the flame will become visibly smaller with less heat. Slowly add more pellets to reach back up to the 2” (5 cm) depth. Adding too many pellets at once risks a temporary increase in smoke or risks suffocating the pellets that are lit, thus extinguishing your flame.

Depending on the wood fuel you are using in your fire pit, it can take 10–15 minutes for the fire pit to develop a good burn. Depending on the amount of wood used, an initial burn would last about 25–35 before more wood needs to be added to the fire pit.

Once you’re ready for the fire to burn out, simply stop adding pellets. If you dowse the fire with water to end the burn prematurely, you may damage your fire pit. One of the great aspects of using pellets is that, once the fire burns out, it is out. There is no more need to worry about hot embers overnight or the next morning, like you do with traditional fire wood.

Wood pellets are offered at a variety of retailers: Tractor Supply, Menards, Walmart, Lowe’s, etc. Check with your local retailer to find out if they sell wood pellets.

Do not empty ash catch tray of any burned residue until the burned materials have completely cooled. With portable fire pits, lift the burn chamber off the ash catch tray. With patio fire pits, turn the fire pit on its side. With one person holding the burn chamber, another person can rotate the ash catch tray until it can be disengaged from the burn chamber.

Yes, our portable fire pit comes with a carrying bag for your convenience. Our design allows the fire pit to nest together for easy, compact, and efficient transport. When your portable fire pit is not in use, we suggest storing in this bag to help prevent rusting.

The fire pit should not be left outside uncovered when not in use. Exposure to weather, heavy use and UV rays may cause this product to develop a rusted patina. Store your fire pit in a dry location out of the weather to ensure continued use or consider purchasing one of our protective covers to extend the life of your fire pit.

All smokeless fire pits should be inspected and cleaned regularly after each use.

The bottom for the fire grate is stitch welded into place to allow the fire grate to flex, which is required due to the high temperatures generated in the burn chamber. The flex can cause the fire grate to look wavy. This is normal and will not affect the performance of the fire pit.

Our fire pits are constructed of steel, which is susceptible to rust when exposed to outdoor conditions and fire. The unique design of our smokeless fire pits can generate heat in the burn chamber that can exceed 1,200 °F (650 °C). While we paint our fire pits with high temperature heat resistant paint, there are no commercially available paints suitable to meet these extremes. With use and time, these fire pits will show signs of rust. This will not impact the performance of the fire pit. The paint can be touched up with high-temperature paint, which is used on BBQ grills and other high heat appliances and can be found at most hardware stores.

The thickness varies throughout the product. The steel thickness on portable fire pits varies from 2.5 mm to 1 mm, or 12 to 19 gauge. The steel thickness on the patio fire pits varies from 2.5 mm to 1.5 mm, or 12 to 17 gauge.

All our Badlands fire pits are proudly made in Missouri, USA.

This fire pit includes a dusty patina that looks like rusted metal. There will be rusting residue on the panels when you first receive it. This shedding will not impact the performance of the fire pit. We recommend that you wear old or work clothes, an apron or protective clothing when unpacking the fire pit. Wipe each piece with a dry cloth prior to assembly. The residue material is not harmful, but we recommend washing your hands after assembly.

Yes, all surfaces of this fire pit are hot when in operation. To avoid burns and injury, do NOT touch this fire pit until the fire is out and has completely cooled.  Exercise the same precautions as you would with any open fire. Keep children and pets away from the fire pit while it is in use.

Our fire pits can be used on hard, level surfaces such as brick, concrete, stone or other masonry surfaces. Do not use on lawns, wooden decks, artificial wood or asphalt. Make sure all plastic cloth, grass/weeds, and other flammable materials are removed to avoid contact with the fire pit.

Yes, our Badlands fire pits require assembly. Consult your owner's manual for instructions. Make sure the fire pit is completely and correctly assembled before use.

No, our fire pits are only for outdoor use. Do not use under a patio roof, low hanging branches, trellis, patio umbrellas, arbors, pergolas or overhangs of any kind including covered porches. Burning wood produces carbon monoxide, which has no odor and can cause death if burned in enclosed areas.

Keep your fire pit a minimum of 10' (3.1 m) away from buildings, structures, flammable items and vehicles such as cars, trucks, vans, boats or RVs.

Do not use dangerous flammable liquids such as gasoline, alcohol, diesel fuel or kerosene to light or relight fires. We recommend using a fire starter to get the initial burn going.

The use of seasoned hardwood such as birch, maple, hickory or oak is recommended as these will burn longer and cleaner.  Avoid using softwoods such as pine or cedar, because they are likely to throw sparks. Do not burn charcoal briquettes, lump charcoal, manufactured logs, driftwood, trash, leaves, papers, cardboard, plywood, or painted, stained or pressure treated wood.

The fire pit should not be left outside uncovered when not in use. Store your fire pit in a dry location out of the weather to ensure continued use or purchase our accessory pack, which includes a cover.

Clean out ashes after each use. Be sure to wait until the fire pit is completely cooled. Do not attempt to clean while hot.

Yes, all surfaces of this fire pit are hot when in operation. To avoid burns and injury, do NOT touch this fire pit until the fire is out and has completely cooled. If you need to remove or reposition the spark screen, grill or grate, use the provided screen/grill/grate lift while wearing heat resistant mittens or gloves. Exercise the same precautions as you would with any open fire. Keep children and pets away from the fire pit while it is in use.

Our wood-burning fire pits can be used on hard, level surfaces such as brick, concrete, stone or other masonry surfaces. Do not use on lawns, wooden decks, artificial wood or asphalt. Make sure all plastic cloth, grass/weeds, and other flammable materials are removed to avoid contact with the fire pit.

Yes, all our wood-burning fire pits require assembly. Consult your owner's manual for instructions. Make sure the fire pit is completely and correctly assembled before use.

No, our fire pits are only for outdoor use. Do not use under a patio roof, low hanging branches, trellis, patio umbrellas, arbors, pergolas or overhangs of any kind including covered porches. Burning wood produces carbon monoxide, which has no odor and can cause death if burned in enclosed areas.

Keep your fire pit a minimum of 10' (3.1 m) away from buildings, structures, flammable items and vehicles such as cars, trucks, vans, boats or RVs.

Do not use dangerous flammable liquids such as gasoline, alcohol, diesel fuel or kerosene to light or relight fires. We recommend using a fire starter to get the initial burn going.

The use of seasoned hardwood such as birch, maple, hickory or oak is recommended as these will burn longer and cleaner.  Avoid using softwoods such as pine or cedar, because they are likely to throw sparks. Do not burn charcoal briquettes, lump charcoal, manufactured logs, driftwood, trash, leaves, papers, cardboard, plywood, or painted, stained or pressure treated wood.

For longer product life, keep fires to a respectable size. Do not overload. The length of the firewood should not exceed 3/4 of the width of the fire pit. Do not add additional firewood until the fire burns down.

The fire pit should not be left outside uncovered when not in use. Exposure to weather, heavy use and UV rays may cause this product to develop a rusted patina. Store your fire pit in a dry location out of the weather to ensure continued use.

Clean out ashes after each use. Be sure to wait until the fire pit is completely cooled. Do not attempt to clean while hot.

Yes, all surfaces of this fire ring are hot when in operation. To avoid burns and injury, do NOT touch this fire ring until the fire is out and has completely cooled. Exercise the same precautions as you would with any open fire. Keep children and pets away from the fire ring while it is in use.

Our fire rings can be used on hard, level surfaces such as a gravel or sanded area. Do not use on asphalt, or directly on a wooden or composite wood deck. Make sure all plastic cloth, grass/weeds, and other flammable materials are removed to avoid contact with the fire pit.

Our fire rings require minimal assembly. Consult the owner's manual for instructions.

No, our fire rings are only for outdoor use. Do not use under a patio roof, low hanging branches, trellis, patio umbrellas, arbors, pergolas or overhangs of any kind including covered porches. Burning wood produces carbon monoxide, which has no odor and can cause death if burned in enclosed areas.

Keep your fire ring a minimum of 10' (3.1 m) away from buildings, structures, flammable items and vehicles such as cars, trucks, vans, boats or RVs.

The use of seasoned hardwood such as birch, maple, hickory or oak is recommended as these will burn longer and cleaner. Avoid using softwoods such as pine or cedar, because they are likely to throw sparks. Do not burn trash, leaves, paper, cardboard or plywood in fire ring.

The fire ring should not be left outside uncovered when not in use. Store your fire ring in a dry location out of the weather to ensure continued use. Exposure to weather, heavy use and UV rays may cause this product to develop a rusted patina.

To extend the life of your fire ring, clean it after each use. To protect the fire ring finish, use a soft cloth to wipe the fire ring. Do not attempt to clean while hot.

Most fire rings have a steel thickness of 0.8 mm or 21/22 gauge. Heavy gauge fire rings have a steel thickness of 2.7 mm or 12 gauge.

The porcelain coated fire rings can withstand the heat of the fire and the weather better. Note, however, that the porcelain can chip if it is struck with a hard object or dropped.

No. Posts, bases, caps, skirts, and installation hardware is sold separately from the panels. Click here to view privacy screen hardware. 

Yes. The privacy screens are meant for interior or exterior use. They will not bend or warp in either summer heat or winter cold.

We accept payment by VISA, Mastercard, American Express, Discover, Diners Club and JCB. 

Charges will show on your credit card statement from “Quality Craft”. 

You may cancel an order at any time prior to shipment without incurring any shipping and/or restocking fees. Once the orders have shipped, you will not be able to cancel. 

Yes, we are required to charge sales tax based on your location. Your taxes will be calculated automatically at checkout. 

When you place an order, you will receive an email confirmation with a link to your order status page. You can click this link at anytime to check the status of your order. In addition, when your order ships, you will receive a shipping confirmation with your tracking number, which can be used to track the shipment.

We offer shipping to the contiguous United States and select locations in Canada through www.blueskyoutdoorliving.com. Unfortunately, at this time our website cannot offer shipping to Alaska, Hawaii, US Protectorates, Northwest Territories, Nunavut, Yukon, Newfoundland and Labrador, or other countries. For shipping to these locations, please contact us for a freight quote at service@blueskyoutdoorliving.com or 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST). You will be responsible for freight charges to your location. Orders outside the contiguous United States and Canada are eligible for a 10% discount.

Note: Only a select few products can be shipped to Canada. These items include; all NHL licensed Canadian teams, PFP1513-C, PFP2416-C, and PFP3318-C. 

Shipping to P.O. Boxes is not available at this time. 

We offer free shipping to the contiguous United States through www.blueskyoutdoorliving.com. 

The following shipping charges apply to Canada (excludes Northwest Territories, Nunavut, Yukon, and Newfoundland and Labrador):

• Orders of $0–100: Flat shipping rate of $20 
• Orders of $100.01–500: Flat shipping rate of $50 
• Orders of $500.01 and up: Flat shipping rate of $100

For shipping to Alaska, Hawaii, US Protectorates, Northwest Territories, Nunavut, Yukon, Newfoundland and Labrador, and other countries, please contact us for a freight quote at service@blueskyoutdoorliving.com or 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST).

Orders are typically processed and shipped out within a 24 hour period. This does not include weekends or holidays. If the product is in stock, you should receive your order in approximately 5 business days. (Note: the Mammoth Fire Pit (PFP3318 and PFP3318-C) are shipped LTL and are typically processed in 3 days.) 

If you purchase a "pre-order" product, the date that it is expected to ship will be noted on the product page before you make your purchase. You will receive a shipping confirmation when it ships.

Customers may return any product purchased, for any reason, within 30 days of delivery, provided it is in new and resellable condition, and returned in accordance with our return guidelines.  

Absolutely no returns will be accepted after 30 days of item receipt.

Please email service@blueskyoutdoorliving.com or call 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST) to request a Return Merchandising Authorization form ("RMA"). 

Please note that your RMA will require you to return the item at your own expense and is subject to a 15% restocking fee. 

Blue Sky Outdoor Living requires that you return your product with all the original packaging material. 

Blue Sky Outdoor Living cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments. 

Blue Sky Outdoor Living will not accept any shipment sent C.O.D. 

Credit will be given to the original purchaser, for the original purchase price, less applicable restocking fees. Original shipping fees will not be refunded. 

Credit will be given to the original purchaser, for the original purchase price, less a 15% restocking fee. Original shipping fees and shipping fees to return the product to Blue Sky Outdoor Living will not be refunded.