Frequently Asked Questions

Products

General

I have misplaced my owner's manual. Where can I obtain a new one?

Can my product be used on a covered patio?

Can my product be placed on a wooden deck or grass?

Pellet Fire Pits

CAN I USE CHARCOAL, LEAVES OR ALCOHOL TO LIGHT THE FIRE?

Can I use the pellet fire pit to cook food?

Can I keep my pit permanently outside?

How many pellets should I add to the pit?

Can I burn firewood in this fire pit?

What is the best way to start the fire?

How do I know when to add more pellets?

How long will the pellets burn?

How do I put out the fire?

Where can I purchase wood pellets?

Does the portable pellet fire pit come with a storage bag?

Fire Rings

What can I use to light the fire?

Policies

Ordering and Payments

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHAT WILL APPEAR ON MY CREDIT CARD STATEMENT?

CAN I CANCEL MY ORDER?

DO YOU CHARGE SALES TAX?

Shipping

WHERE DO YOU SHIP?

HOW MUCH DOES SHIPPING COST?

Returns

AM I ABLE TO RETURN MY PRODUCT?

WHAT DO I DO TO RETURN MY PRODUCT?

WHAT IS THE COST OF RETURNING A PRODUCT?