Frequently Asked Questions



I have misplaced my owner's manual. Where can I obtain a new one?

Can my product be used on a covered patio?

Can my product be placed on a wooden deck or grass?

Smoke Free Fire Pits

Can I use charcoal, leaves or alcohol to light the fire?

Can I use the fire pit to cook food?

Can I keep my pit permanently outside?

How many pellets should I add to the pit?

Can I burn firewood in this fire pit?

What is the best way to start the fire?

How do I know when to add more pellets?

How long will the pellets burn?

How do I put out the fire?

Where can I purchase wood pellets?

Does the portable fire pit come with a storage bag?

How should I clean and maintain my fire pit?

Why are there gaps in the bottom of my fire pit?

Fire Rings

What can I use to light the fire?


Ordering and Payments

What payment methods do you accept?

What will appear on my credit card statement?

Can I cancel my order?

Do you charge sales tax?


Where do you ship?

How much does shipping cost?

How long does shipping take?


Am I able to return my product?

What do I need to do to return my product?

What is the cost of returning a product?