Frequently Asked Questions

Products

General

I have misplaced my owner's manual. Where can I obtain a new one?

DO YOU HAVE INSTRUCTION VIDEOS THAT I CAN WATCH?

DO YOU OFFER WARRANTIES ON YOUR PRODUCTS?

CAN I ORDER REPLACEMENT PARTS?

Smokeless Fire Pits

Can I use charcoal, leaves or alcohol to light the fire?

Can I use the fire pit to cook food?

CAN I BURN FIREWOOD IN THIS FIRE PIT?

DO SMOKELESS FIRE PITS REALLY PRODUCE NO SMOKE?

TIPS FOR ACHIEVING A SMOKELESS EXPERIENCE?

HOW MANY PEOPLE CAN WARM THEMSELVES AROUND THE PORTABLE FIRE PIT?

WILL MY FIRE PIT BE HOT WHEN IN USE?

WHERE CAN I USE MY FIRE PIT?

WILL MY FIRE PIT LEAVE A BLACK MARK ON A PAVER OR DRIVEWAY?

CAN I USE MY SMOKELESS FIRE PIT INDOORS?

HOW FAR AWAY FROM MY STRUCTURE SHOULD I PUT MY FIRE PIT?

HOW MANY PELLETS SHOULD I ADD TO THE PIT?

HOW LONG WILL THE PELLETS BURN?

HOW DO I PUT OUT THE FIRE?

WHERE CAN I PURCHASE WOOD PELLETS?

DOES THE PORTABLE FIRE PIT COME WITH A STORAGE BAG?

CAN I KEEP MY FIRE PIT PERMANENTLY OUTSIDE?

HOW OFTEN SHOULD I CLEAN AND MAINTAIN MY FIRE PIT?

I AM NOTICING RUST ON MY FIRE PIT. WHAT SHOULD I DO?

WHAT IS THE THICKNESS AND GAUGE OF STEEL USED ON THE SMOKELESS FIRE PITS?

Badlands Fire Pits

WHERE ARE YOUR BADLANDS FIRE PITS MADE?

WHEN I OPENED MY BOX, I NOTICED A DUSTY RESIDUE. WHAT SHOULD I DO?

Policies

Ordering and Payments

What payment methods do you accept?

What will appear on my credit card statement?

CAN I CANCEL MY ORDER?

DO YOU CHARGE SALES TAX?

WHAT IS THE STATUS OF MY ORDER?

Shipping

WHERE DO YOU SHIP?

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

Returns

AM I ABLE TO RETURN MY PRODUCT?

WHAT DO I NEED TO DO TO RETURN MY PRODUCT?

WHAT IS THE COST OF RETURNING A PRODUCT?