Frequently Asked Questions

See our Literature page for all our current manuals. Manuals are also available on the individual page for each product.

No, our pellet fire pits, fire rings and other items are for outdoor use only. Do not use under a patio roof, low hanging branches, trellis, or overhangs of any kind including covered porches.

Do not use directly on a wooden deck or grass. Always use the pellet fire pit, fire ring or other item on a hard, level, non-combustible surface, such as stone, dirt or sand.

Our fire pits are designed for use with wood pellets only. Do not burn charcoal briquettes, lump charcoal, manufactured logs, driftwood, trash, leaves, paper, cardboard, plywood or painted, stained or pressure-treated wood. Do not use flammable liquids such as gasoline, alcohol, diesel fuel, kerosene or charcoal lighter to light or relight fires.

If you purchase food-grade pellets, it is safe to cook food over the flames.

The fire pit should not be left outside uncovered when not in use. Store your fire pit in a dry location out of the weather to ensure continued use. Exposure to weather, heavy use and UV rays may cause this product to developed a rusted patina. Consider purchasing one of our protective covers to extend the life of your fire pit.

Fill your fire pit 2” deep with wood pellets. This is approximately 6 lb of pellets for the initial load for the portable size.

The portable fire pit is designed for use with wood pellets or smaller pieces of wood. The patio fire pits can burn firewood.

Apply a small amount of lighter fluid to the pellets. Carefully ignite a few locations of the pellets, allowing the flames to spread and ignite the other pellets naturally.

Once the fire begins to die down, the flame will become visibly smaller with less heat. Slowly add more pellets to reach back up to the 2” depth. Adding too many pellets at once risks a temporary increase in smoke or risks suffocating the pellets that are lit, thus extinguishing your flame. We recommend looking for the pellet spots that are getting low and filling these spots in first.

It will take about 10-15 minutes for the fire pit to get hot enough for flames to get a strong blaze. The initial load will burn about 25-35 minutes before you need to add pellets.

Once you’re ready for the fire to burn out, simply stop adding pellets. One of the great aspects of using pellets is that, once the fire burns out, it is out. There is no more need to worry about hot embers overnight or the next morning, like you do with traditional fire wood.

Wood pellets are offered at a variety of retailers: Tractor Supply, Menards, Walmart, Lowe’s, etc. Check with your local retailer to find out if they sell wood pellets. A 40 lb bag lasts roughly 6-8 hours.

Yes, our portable fire pit comes with a carrying bag for your convenience. Our design allows the fire pit to nest together for easy, compact, and efficient transport. When your portable pellet fire pit is not in use, we suggest storing in this bag to help prevent rusting.

All high-efficiency fire pits should be inspected and cleaned regularly after each use. To clean stainless steel units, wipe in the direction of the grain using a microfiber cloth. Use dishsoap or a cleaner specifically formulated for use on stainless steel.

The use of seasoned hardwood is recommended. Avoid using softwoods such as pine or cedar, because they are likely to throw sparks. Do not burn trash, leaves, paper, cardboard or plywood in the fire ring. Do not use flammable liquids such as gasoline, alcohol, diesel fuel, kerosene or charcoal lighter to light or relight fires.

We accept payment by VISA, Mastercard, American Express, Discover, Diners Club and JCB. We also accept payment via PayPal. 

Charges will show on your credit card statement from “Quality Craft”. 

You may cancel an order at any time prior to shipment without incurring any shipping and/or restocking fees. Once the orders have shipped, you will not be able to cancel. 

Yes, we are required to charge sales tax based on your location. Your taxes will be calculated automatically at checkout. 

We offer free shipping to locations in the contiguous United States through www.blueskyoutdoorliving.com. Unfortunately, our website is not currently able to accept orders outside the contiguous US. For international orders, or orders to Alaska, Hawaii and other US locations, please contact us directly at service@blueskyoutdoorliving.com or 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST). You will be responsible for freight charges to your location. Orders outside the contiguous United States are eligible for a 10% discount.

We offer free shipping on all Blue Sky Outdoor Living products to the contiguous United States. For international orders, or orders to Alaska, Hawaii and other US locations, please contact us directly for a freight quote at service@blueskyoutdoorliving.com or 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST)

Customers may return any product purchased, for any reason, within 30 days of delivery, provided it is in new and resellable condition, and returned in accordance with our return guidelines.  

Absolutely no returns will be accepted after 30 days of item receipt.

Please email service@blueskyoutdoorliving.com or call 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST) to request a Return Merchandising Authorization form ("RMA"). 

Please note that your RMA will require you to return the item at your own expense and is subject to a 15% restocking fee. 

Blue Sky Outdoor Living requires that you return your product with all the original packaging material. 

Blue Sky Outdoor Living cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments. 

Blue Sky Outdoor Living will not accept any shipment sent C.O.D. 

Credit will be given to the original purchaser, for the original purchase price, less applicable restocking fees. Original shipping fees will not be refunded. 

Credit will be given to the original purchaser, for the original purchase price, less a 15% restocking fee. Original shipping fees and shipping fees to return the product to Blue Sky Outdoor Living will not be refunded.