Frequently Asked Questions

Products

General

I have misplaced my owner's manual. Where can I obtain a new one?

Do you have instruction videos that I can watch?

Do you offer warranties on your products?

Can I order replacement parts?

Smokeless Fire Pits

Do smokeless fire pits really produce no smoke?

Do you have any tips for achieving a smokeless experience?

How many people can warm themselves around the portable fire pit?

Will my fire pit be hot when in use?

Where can I use my fire pit?

Will my fire pit leave a black mark on a paver or driveway?

Does my fire pit need to be assembled?

Can I use my smokeless fire pit indoors?

How far away from my structure should I put my fire pit?

Can I use charcoal, leaves or alcohol to light the fire?

Can I use the fire pit to cook food?

How many pellets should I add to the pit?

Can I burn firewood in this fire pit?

How do I know when to add more pellets?

How long will the pellets burn?

How do I put out the fire?

Where can I purchase wood pellets?

How do I empty the ashes?

Does the portable fire pit come with a storage bag?

Can I keep my pit permanently outside?

How should I clean and maintain my fire pit?

Why are there gaps in the bottom of my fire pit?

I am noticing rust on my fire pit. What should I do?

What is the thickness and gauge of steel used on the smokeless fire pits?

Badlands Fire Pits

Where are your Badlands fire pits made?

When I opened my box, I noticed a dusty residue. What should I do?

Will my fire pit be hot when in use?

Where can I use my fire pit?

Does my fire pit need to be assembled?

Can I use my fire pit indoors?

How far away from my structure should I put my fire pit?

Can I use gasoline or alcohol to light the fire?

What should I burn in this fire pit?

Can I keep my fire pit permanently outside?

How often should I clean and maintain my fire pit?

Wood-burning Fire Pits

Will my fire pit be hot when in use?

Where can I use my fire pit?

Does my fire pit need to be assembled?

Can I use my fire pit indoors?

How far away from my structure should I put my fire pit?

Can I use gasoline or alcohol to light the fire?

What should I burn in this fire pit?

How should I fill the fire bowl?

Can I keep my fire pit permanently outside?

How often should I clean and maintain my fire pit?

Fire Rings

Will my fire ring be hot when in use?

Where can I use my fire ring?

Does my fire ring need to be assembled?

Can I use my fire ring indoors?

How far away from my structure should I put my fire ring?

What can I burn in the fire ring?

Can I keep my fire ring permanently outside?

How often should I clean and maintain my fire ring?

What is the thickness and gauge of steel used on the fire rings?

What is the difference between the standard finish and the porcelain coated finish?

Privacy Screens

Does the Privacy Screen include posts?

Where are the privacy panels typically used?

Can the privacy panels be used inside and/or outside?

Policies

Ordering and Payments

What payment methods do you accept?

What will appear on my credit card statement?

Can I cancel my order?

Do you charge sales tax?

What is the status of my order?

Shipping

Where do you ship?

How much does shipping cost?

How long does shipping take?

Returns

Am I able to return my product?

What do I need to do to return my product?

What is the cost of returning a product?